
NEED HELP
Frequently Asked Questions
Get answers to some of the most common questions we get from our customers.
What Time Can I Pick Up From Fit Kitchen?
You can swing by for pickup anytime between 1pm – 4pm daily! Our kitchen is located at 1511 Highfield Crescent SE, Calgary.
If you would like to pick up in Edmonton, please contact us to make arrangements for picking up at the Deeleeo delivery warehouse.
Do You Offer Halal Options?
At this time, we don’t offer certified halal meal options.
I Have Food Restrictions, Can I Eat Fit Kitchen?
Absolutely! We offer a variety of meals that cater to different dietary needs like gluten-free, dairy-free, vegetarian, and more. That said, all our meals are prepared in the same kitchen, so while we take every precaution to minimize cross-contamination, we can’t 100% guarantee it. If you have a severe allergy, we recommend consulting your healthcare provider first.
What is the Enviro Service Fee?
This is a $5 flat fee per order that covers re-useable delivery bags, sanitization, ice packs, and recyclable containers.
Fit Kitchen subscription and meal plan orders are only charged the fee one time.
Can I pick up my order?
Yes! You can pick up your order at our kitchen in Calgary at Bay#10 1511 Highfield Crescent SE. Our pick up hours are 1pm – 4pm. Please contact us to confirm your pick up time and for instructions. 1-855-773-4743 or email eatfit@fitkitchen.ca
To select pick up at checkout choose from the drop down menu with Home Delivery as the default option.
Please note our kitchen does not have additional meals available for purchase as all Fit Kitchen meals are made to order.
What Payment Methods Does Fit Kitchen Accept?
You can pay online using Visa, Mastercard, or AMEX.
We can also accept E-transfer. Please contact us directly to set up an order with E-transfer payment.
I Need To Cancel My Order
Cancellations can be made with full refund up to 24 hours in advance of your delivery window. If you need to cancel with less than 24 hours we will not be able to provide a full refund. Please email us at eatfit@fitkitchen.ca or 1-855-773-4743 to confirm.
What are your delivery areas and cost?
Calgary
- Delivery 7 days a week
- Free delivery on orders $125+
- $10 delivery fee on orders under $125
- Surrounding Calgary area: $25 fee or free on orders over $125
Surrounding Communities
- Airdrie & Cochrane: Sundays and Wednesdays
- Okotoks & Chestermere: Saturdays and Tuesdays
Banff & Canmore
- $15 delivery fee
- Delivery available Sundays, 4–8 PM
- Free delivery is not available in this area at this time
Edmonton & Red Deer
- $15 delivery fee or free on orders over $125
- Delivery Sunday–Friday, 3–8 PM
Edmonton Surrounding Areas
Orders $125+
- Free delivery: Edmonton, Red Deer, St. Albert, Sherwood Park, Leduc, Beaumont, Nisku
- Spruce Grove: $15
- Fort Saskatchewan: $30
Orders under $125
- Edmonton, St. Albert, Sherwood Park, Leduc, Beaumont, Nisku: $15
- Spruce Grove: $35
- Fort Saskatchewan: $50
Order Deadlines
Orders can be placed for next day delivery up till midnight depending on delivery availability.
Delivery Day Details
- You’ll receive text updates on your order status the day of delivery.
- Orders are delivered in reusable cooler bags.
- If you won’t be home, we recommend leaving a cooler or designating a cool, safe place for your delivery.
- If we’re unable to leave your order safely, a re-delivery fee may apply depending on your area.
Does the menu change?
We offer over 50 meals, salads, and snacks regularly. Seasonally we add in new items and offer feature meals.
How big are the meals?
Most Fit Kitchen meals are available in a small and large size. Small meals will have a 3oz portion of protein and are generally for women. Large meals will have a 5oz portion of protein and are generally for men.
Can I customize my meals or meal plan to meet my dietary restrictions?
Fit Kitchen offers a variety of meals that are gluten free, dairy free, vegetarian, and keto to try to accommodate all types of diets. Use the filters on our menu pages to view meals by dietary preference. You can also create a custom meal by choosing the ‘Build Your Body” meal option on the menu.
We also offer customized meal plans built to your calorie and macro needs. If you would like a customized meal plan please email us at eatfit@fitkitchen.ca or call 1-855-773-4743 to speak to one of our team members.
Our team is available to help Monday – Friday from 9am to 5pm.
When do orders need to be placed by?
Calgary Area: Orders can be placed up to midnight the day before depending on delivery availability.
Do You Offer Halal Options?
At this time, we don’t offer certified halal meal options.
I Have Food Restrictions, Can I Eat Fit Kitchen?
Absolutely! We offer a variety of meals that cater to different dietary needs like gluten-free, dairy-free, vegetarian, and more. That said, all our meals are prepared in the same kitchen, so while we take every precaution to minimize cross-contamination, we can’t 100% guarantee it. If you have a severe allergy, we recommend consulting your healthcare provider first.
Where can I find nutrition/ingredient info on meals?
Click the item to view the macro and ingredient information. For full nutrition info refer to the meal label or email us at info@fitkitchen.ca
Can I customize my meals or meal plan to meet my dietary restrictions?
Fit Kitchen offers a variety of meals that are gluten free, dairy free, vegetarian, and keto to try to accommodate all types of diets. Use the filters on our menu pages to view meals by dietary preference. You can also create a custom meal by choosing the ‘Build Your Body” meal option on the menu.
We also offer customized meal plans built to your calorie and macro needs. If you would like a customized meal plan please email us at eatfit@fitkitchen.ca or call 1-855-773-4743 to speak to one of our team members.
Our team is available to help Monday – Friday from 9am to 5pm.
What Time Can I Pick Up From Fit Kitchen?
You can swing by for pickup anytime between 1pm – 4pm daily! Our kitchen is located at 1511 Highfield Crescent SE, Calgary.
If you would like to pick up in Edmonton, please contact us to make arrangements for picking up at the Deeleeo delivery warehouse.
Can I pick up my order?
Yes! You can pick up your order at our kitchen in Calgary at Bay#10 1511 Highfield Crescent SE. Our pick up hours are 1pm – 4pm. Please contact us to confirm your pick up time and for instructions. 1-855-773-4743 or email eatfit@fitkitchen.ca
To select pick up at checkout choose from the drop down menu with Home Delivery as the default option.
Please note our kitchen does not have additional meals available for purchase as all Fit Kitchen meals are made to order.
Re-Useable Thermal Delivery Bags
Your Fit Kitchen order will be delivered in a re-useable thermal delivery bag.
This helps us help the planet, while ensuring your tasty Fit meals are kept fresher than ever in a sanitized, super-chilled bag. You can choose to keep the bag or return it to our driver on your next delivery for it to be sanitized and re-used.
How do you keep the meals cold while delivering?
We deliver our meals in a refrigerated van. If another vehicle is used for delivery the meals will be packed with cooler packs. Your meals are also packed in a re-useable cooler bag.
What are your delivery areas and cost?
Calgary
- Delivery 7 days a week
- Free delivery on orders $125+
- $10 delivery fee on orders under $125
- Surrounding Calgary area: $25 fee or free on orders over $125
Surrounding Communities
- Airdrie & Cochrane: Sundays and Wednesdays
- Okotoks & Chestermere: Saturdays and Tuesdays
Banff & Canmore
- $15 delivery fee
- Delivery available Sundays, 4–8 PM
- Free delivery is not available in this area at this time
Edmonton & Red Deer
- $15 delivery fee or free on orders over $125
- Delivery Sunday–Friday, 3–8 PM
Edmonton Surrounding Areas
Orders $125+
- Free delivery: Edmonton, Red Deer, St. Albert, Sherwood Park, Leduc, Beaumont, Nisku
- Spruce Grove: $15
- Fort Saskatchewan: $30
Orders under $125
- Edmonton, St. Albert, Sherwood Park, Leduc, Beaumont, Nisku: $15
- Spruce Grove: $35
- Fort Saskatchewan: $50
Order Deadlines
Orders can be placed for next day delivery up till midnight depending on delivery availability.
Delivery Day Details
- You’ll receive text updates on your order status the day of delivery.
- Orders are delivered in reusable cooler bags.
- If you won’t be home, we recommend leaving a cooler or designating a cool, safe place for your delivery.
- If we’re unable to leave your order safely, a re-delivery fee may apply depending on your area.
When do orders need to be placed by?
Calgary Area: Orders can be placed up to midnight the day before depending on delivery availability.
How long is the shelf life of the meals?
All meals are prepped fresh for delivery. Film sealed meals will have a shelf life of 7 days. Non-film sealed meals will have a shelf life of 4 – 5 days. Fit Kitchen meals can also be frozen for up to 30 days.
Is Fit Kitchen a subscription service?
We offer the ability to place a one time order or sign up for a weekly subscription. Subscriptions can be updated anytime through your online account.
Who should use Fit Kitchen?
Fit Kitchen is for everyone! Whether you are looking to lose weight, improve athletic performance, have a busy lifestyle, or just want to eat well Fit Kitchen has healthy prepped meals and meal plans for all types of individuals.
What is Fit Kitchen?
We are a Calgary based healthy meal company. We provide portion controlled, nutrition labelled, dietitian approved meals, snacks, and meal plans to help make healthy eating easy and delicious.
When Are Weekly Subscription Payments Processed?
Your subscription payment will go through every Thursday. You will receive a reminder text on Wednesday’s if you would like to update your weekly selections.
I Need To Cancel/Pause My Weekly Subscription
To Cancel: Login to your FitKitchen.ca account and go to the ‘My Account’ page. Select My Subscriptions – Cancel Subscription. Select to either cancel immediately or select the date you would like to cancel by and save. If payment has already processed for your next delivery and you would like to cancel, you must call 1-855-773-4743 or email us at eatfit@fitkitchen.ca for us to cancel and refund the order.
To Pause: Login to your FitKitchen.ca account and go to the ‘My Account’ page. Select My Subscriptions – Schedule Subscription Freeze. Select the date you would like to pause your subscription until and save.
If you are looking for Fit Kitchen Club – this is a company not affiliated with Fit Kitchen Canada in any way. We believe this is a scam company and encourage you to report it here: https://www.ic3.gov/Home/FileComplaint
How Do I Set Up A Weekly Subscription?
If you would like to receive your meals automatically each week, select SUBSCRIBE WEEKLY in your cart at checkout. Subscriptions can be cancelled/paused/update directly through your FitKitchen.ca account. Subscription payments are processed every Thursday.
Is Fit Kitchen a subscription service?
We offer the ability to place a one time order or sign up for a weekly subscription. Subscriptions can be updated anytime through your online account.
What is Kangaroo Rewards?
Kangaroo Rewards is our loyalty program platform. You will occasionally receive emails from them as part of our Fit Rewards program indicating when you have levelled up or earned a special reward.
How Many Points Do I Need To Level Up?
Silver = 150
Gold = 3300
Platinum VIP = 7700
Points can be earned when placing orders online. Redeeming points WILL NOT move you down to a lower level, your status is accumulative of all points earned!
Bonus points may be awarded on indicated special items or for activities like following on social media or referring a friend.
Stay tuned to our email newsletters and social media for bonus point earning opportunities!
Do My Fit Rewards Points Expire?
Any points on account and your level will reset after 1 year of inactivity.
How Do The Reward Levels Work?
Silver:
Silver members earn 1 point per dollar spent
Gold:
Gold members earn 2 points per dollar spent
Platinum VIP:
Platinum VIP members will earn 3 points per dollar spent. It pays to be a VIP! Platinum members will get to try out new meals and snacks for free plus receive exclusive partner benefits and experiences.
Check out our rewards page for more info
Do I Need To Sign Up For Fit Rewards?
Have you placed an order with us? You’re automatically in!
Haven’t ordered yet? No problem. Simply create an account on our website or log in if you already have one.
Once you’re in, you’ll start earning points with every order and tracking your progress towards your Silver, Gold, Platinum VIP status.
Enjoy 50 welcome points when you place your first order.
What is the Macronutrient Distribution in Your Meal Plans?
For all of our meal plans, we try to keep the macronutrient distribution at 30% Protein, 30% Carbs, and 40% Fat. However, this will vary day to day since we want to provide as much variety as possible while keeping within these ranges.
What are the Differences Between the Lean, Everyday and Performance Meal Plans?
Lean Plan: This plan is best for those looking to lose weight or those with a lean body type looking to maintain their weight. This plan is mainly composed of our lean meals which are lower in calories and lower in fat compared to our performance meals.
- Small Lean Plan = 1300 – 1500 Calories Per Day
- Large Lean Plan = 1650 – 2000 Calories Per Day
Everyday Plan: This plan is aimed at those looking to maintain their weight and to promote general health. This plan includes a combination of our lean and performance meals for a well-balanced option.
- Small Everyday Plan = 1600 – 1800 Calories Per Day
- Large Everyday Plan = 1800 – 2100 Calories Per Day
Performance Plan: This plan is best for athletes and those looking to maximize the effects of an active lifestyle. This high calorie plan is great if you are trying to put on muscle and get those gains! The performance plan is mainly composed of our performance meals which are higher calorie and higher fat compared to our lean meals.
- Small Performance Plan = 1700 – 2000 Calories Per Day
- Large Performance Plan = 2200 – 2500 Calories Per Day
What’s the Difference Between the Small and Large Size Meals?
The main difference between the sizes is that our small meals contain 3 oz of protein and large meals contain 5 oz of protein. Large meals also contain more carbs and vegetables and have higher calories. Some of our meals such as our Power Tacos and our salads just come in one size.
- Small Lean Meals = 250-350 Calories
- Small Performance Meals = 350-500 Calories
- Large Lean Meals = 400-500 Calories
- Large Performance Meals = 500-800 Calories
Can You Customize a Meal Plan to Meet My Specific Macro Targets?
Yes! If you have specific macro targets, just send us an email with the details. Then we can send you a sample plan and pricing options. The price for a custom plan may be slightly different than that of the plans on our website since your requirements may vary from our standard plans. For example, the price may increase slightly if you require a very high protein plan.
Do You Offer Keto, Low-Sodium, or Whole-30 Meal Plans?
We don’t offer standard meal plans on our website for these types of diets. However, all our meal plans are customizable, and we can accommodate any of these requests. Just send us an email with the details of your diet and your restrictions. Please note that these meal plans may have less variety than our Lean/Everyday/Performance plans, but our nutrition team will try their best to maximize variety within the restraints of your diet.
I Don’t Like _______. Can You Remove It from My Meal Plan?
Yes! If there is an ingredient or meal you don’t like, or a dietary restriction that limits what you can eat, we can easily accommodate it. When ordering a meal plan from our website, you can select from common preferences such as ‘No Fish’, ‘No Spicy’, and ‘No Pork’. If you have a preference that doesn’t appear on the list, just send us an email after submitting your order and we can remove any meals with that ingredient from your plan.
Please note, we are not able to modify the meals on our menu to remove an ingredient from that specific meal. For example, we can’t make a Bangkok Green Curry without the red peppers. This is because our kitchen makes hundreds of meals at a time, so it is not feasible for them to make modifications. This means that if you ask for no red peppers, the Bangkok Green Curry will not be included in your meal plan.
Do You Have Discounts for Repeat Customers?
We don’t have specific discounts for repeat meal plan customers. This is because our meal plans are already discounted at about 8% compared to ordering meals à la carte, from the website.
We also have our Fit Rewards program where you can earn points for each dollar you spend. As you continue to purchase meal plans, you will move up in our reward tiers and can earn more points per dollar spent. These reward points can be applied as a discount to your order. You can also earn other perks such as Fit Kitchen merch, free samples, a free nutrition consultation, and more! You can learn more HERE.
Can I Receive My Meal Plan Delivery at the Same Time Each Day?
We are not able to guarantee a specific delivery time. This is because our delivery load fluctuates each week based on how many orders are placed. Some orders are delivered with our own Fit Kitchen drivers, and some are delivered with our deliver partner, Deeleeo. We can add a note to your deliver instructions asking for delivery before or after a certain time, but we can’t guarantee this will be met. Please contact us if you have a delivery time request and we can communicate it to the drivers.
If you will not be home during your whole delivery window, you can leave a cooler outside your door where we can place your meals. This is especially recommended in the summer months to ensure your meals stay cool. During colder months, the insulated bag and ice packs that are delivered with the meals are enough to keep your meals cool for a few hours if you aren’t home.
Can You Customize the Length of my Meal Plan?
Yes we can! Our standard meal plans provide 3, 6 or 7 days of meals per week. However, we can customize any of our plans to fit your lifestyle. If you prefer to receive just 4 or 5 days of meals each week, we can do that. We can also adjust the length of the overall plan to fit your schedule. If you prefer to order 2 weeks of meals at a time, or want to a longer plan for 6 weeks, we can make either of those schedules work. Just send us an email to eatfit@fitkitchen.ca and we can get your custom plan set up!
How Long Will It Take to See Results?
Results can take time and it is important to stay consistent in order to achieve them. Many factors will affect the length of time to see results. For example, in order to meet a weight loss goal, your calorie intake, physical activity, alcohol consumption and sleep will all affect your results. For weight loss, it is best to choose a moderate goal of 1-2 lbs of weight loss per week. Evidence shows that those who lose weight more slowly, are more likely to keep it off. If you were used to eating 2000 calories per day, and decrease your intake to 1500 calories with our Small Lean meal plan, you could expect to see weight loss of about 20 lbs in 6 months.
How Much Protein Do I Need?
Protein is a very important macronutrient and your protein needs vary based on age, activity level, fitness goals, and many other factors. The current recommendation is that all adults should get at least 0.8 g of protein per kg of body weight, per day. However, this is based on a calculation method which is now thought to be inaccurate, and many experts are recommending that higher protein intakes can be beneficial. Here are some general guidelines (1, 2):
- Adults 18-65 yrs – 1.2 g/kg per day
- Adults over 65 yrs – 1.3 g/kg per day
- Adult Endurance Athletes – 1.2-1.6 g/kg per day
- Adult Strength/Power Athletes – 1.6-2.0 g/kg per day
Our meal plans provide about 25-30% of calories from protein. For example, our Small Lean plan provides about 100 g of protein per day while our Large Lean plan provides about 130 g of protein per day. For someone who weighs 150 lbs (68 kg), our Small Lean plan provides enough protein for 1.4 g/kg per day. For someone who weighs 200 lbs (91 kg), our Large Lean plan provides enough protein for 1.4 g/kg per day. Unless you are a serious athlete or bodybuilder, most of our meal plan provide adequate protein to maintain healthy diet.
Should I Eat Low-Carb in Order to Lose Weight?
Eating low-carb or keto is often associated with weight loss because these types of diets can help to lower your caloric intake or the amount of food you eat in a day. However, you can still lose weight while eating carbs, as long as you lower your overall caloric intake. In order to lose weight, it is necessary to consume less energy (calories) than you expend throughout the day. This is called being in a ‘calorie deficit’. Many studies have shown that the ratio of fat, carbs and protein you consume doesn’t have an effect on weight loss, as long as you stay in a calorie deficit (3, 4).
Some people do find that eating a diet higher in protein and fat helps to keep them full for longer. The same effect can be true for diets high in whole grains and fibre. Carbohydrate sources high in fibre like quinoa, oats and legumes may appear to be high in carbs on paper, but the fibre prevents a spike in blood glucose and can help to sustain you over a long period. Ultimately, it is up to you whether you want to avoid carbs in your weight loss journey, but there’s no need to cut them out completely if it will make you miserable.
Our standard meal plans provide about 30% of calories from carbohydrates each day. Most of these carbs come from sources like whole grains, legumes, and fruit or dried fruit.